Return & Refund Policy

Last Updated: 2026

1. Overview

At Scovelle Luxe, we want you to love your purchase. If you are not fully satisfied, we offer a return and refund policy under the conditions outlined below.

2. Return Eligibility

To qualify for a return, items must meet the following conditions:

• Returned within 7 days of delivery (unless otherwise stated)

• In original, unused, and resellable condition

• In original packaging with all tags, labels, or accessories intact

• Not listed under non-returnable items

3. Non-Returnable Items

Certain products cannot be returned, including:

• Beauty and personal care products (if opened or used)

• Earrings and intimate jewelry items (for hygiene reasons)

• Clearance or discounted sale items (unless faulty)

• Gift cards or promotional vouchers

4. Return Process

To initiate a return:

1. Contact our support team via www.scovelluxe.co.ke or official contact channels

2. Provide your order number and reason for return

3. Wait for approval and return instructions

4. Safely package and send the item back using the provided instructions

Items returned without approval may not be accepted.

5. Refunds

Once your return is received and inspected:

• Approved refunds will be processed within 5–10 business days

• Refunds will be issued via the original payment method or agreed alternative

• Shipping fees are non-refundable unless the return is due to our error (wrong or defective item)

6. Exchanges

We allow exchanges for size, color, or product defects depending on availability. If the requested item is unavailable, a refund or store credit may be offered.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with proof (photos or videos). We will prioritize replacement or refund at no extra cost.

8. Shipping Costs for Returns

• Customers are responsible for return shipping costs unless the return is due to an error on our part

• We recommend using a trackable shipping service for all returns

9. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

• Check with your bank or payment provider

• Contact us for assistance

10. Policy Updates

Scovelle Luxe reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Continued use of our services implies acceptance of the updated policy.

11. Contact Us

For any questions regarding returns or refunds, please contact us via our official website: www.scovelluxe.co.ke